Senior Navigator is designed so employees can plan care for a family member without anyone at work knowing — including their employer.
Employers receive only aggregate, anonymized usage data — total sessions, completion rates, and general engagement metrics. No individual-level data is ever included in employer reporting.
Specifically, the employer never receives:
There is no mechanism for an employer to access individual employee data — it does not exist in the reporting system. This is by design, not by policy.
All data in transit encrypted via TLS 1.2+. Data at rest encrypted with AES-256 through AWS RDS and S3 managed encryption keys.
Role-based access with method-level authorization. Secrets and credentials managed through AWS Secrets Manager — never stored in application code.
Hosted on AWS us-east-1. PostgreSQL on RDS with automated backups. VPC network isolation with security groups restricting all inbound access.
AWS Cognito identity management with OAuth2/PKCE authorization flow. JWT token validation on every request. Session cookies are HttpOnly and Secure.
Employees can complete the Guided Care Plan and view their Cost Estimate without creating an account — no email, no name, no login. A secure anonymous session tracks their progress automatically.
The Care Funding Planner — which involves entering sensitive financial details like income, assets, and insurance — requires a free account. This protects that information with a secure login. Requesting an advisor consultation also requires an account, since the advisor needs a way to follow up.
When an account is needed, employees can sign in with Google, Apple, or Facebook — or create one with just an email address. There's no separate username or password to remember.
At no point does creating an account notify the employer or share any information with them. The employer has no visibility into whether an employee created an account, what they entered, or whether they used the tool at all.
Senior Navigator is built by Concierge Care Advisors, a senior care advisory firm founded in 2009 by industry veterans who helped define the senior care placement category in Washington State. The founding team has personally overseen thousands of care transitions and built the company's practices into the model for Washington's landmark senior placement regulation HB 1494.
The platform brings that same methodology online — informed by a physician advisory board for clinical accuracy and designed by a healthcare technology executive whose career spans clinical nursing, health insurance, and large-scale digital product development. The care planning methodology is patent-pending.